Privacy Policy

Who we are

Cantab English is an education consulting private limited company based in the UK. We serve clients from around the world. We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us, and we are committed to maintaining this trust. We want you to know that we do not have an email list nor do we sell, rent or trade any other personal data with other companies and businesses for marketing purposes.

In this Privacy Policy, we will provide information on what personal data we collect, when and why we collect this information, how we use it, and under which conditions we would disclose the data to others. We will also explain how we protect your personal data and what rights you have with regards to your personal data and how you can exercise those rights.

Types of data we collect

Cookies

Our website uses cookies to collect information. This includes information about browsing our website and purchasing behaviour on our website. For more information, please see our Cookie Policy.

Google Analytics

Our website uses a third party service, Google Analytics, to monitor website usage including collecting standard internet log information and visitor behaviour patterns. We do this to find out information about visitor behaviour such as the number of visitors to certain parts of the website. This information is processed in a way that does not identify anyone and is completely anonymised.

Personal information about you  

When you place an order, Cantab English may collect the following information about you: your address and billing address, phone number including mobile number, email and other information you give in the order. We may also collect your location and IP address.

When you place an order on our website, your payment is processed through Stripe, a third party online payment processing system. Cantab English may have the last four digits of your credit/debit/charge card and your billing address and other contact information. You may also choose to pay via PayPal, another third party online payment processing system. If you choose to pay via PayPal, Cantab English may see your name, address and email but not your payment card information. You can also choose to pay via direct bank transfer.

Should you choose to register as a member on our website, we will also collect your log-in password, your name, address, phone number and other contact information you submit in the registration process.

To carry out our services, Cantab English may collect information about you including your academic, work, volunteering, extracurricular and other experience, interests and hobbies, awards and achievements, and other personal data, which you supply to us in the application documents, essays, CV, portfolio, and other documents you choose to share with us.

The list is not exhaustive, and in specific instances, we may need to collect additional data for the purposes set out in our Privacy Policy. Some of the above personal data is collected directly when you place an order, when you register for an account on our website, and when you contact us via email or Facebook. Other personal data is collected indirectly when you browse our website or when you place an order. We may also collect personal data from third parties including payment systems who have your consent to pass your details to us.

Legal basis for processing your personal data

Cantab English processes data for the purposes of

• entering into a contract and delivering our services to you, for example, when you contact us via email or Facebook or when you place an order on our website
• complying with a legal duty
• certain legitimate business purposes

Legitimate business purposes include some or all of the following

• where the processing enables us to improve, modify, or personalise our services for the benefit of our customers
• to enhance the security of our network and information systems
• to better understand how people interact with our website
• to determine the effectiveness of promotional campaigns
• to identify and prevent fraud
• to provide communications to you which we think you might be interested in

We will only use your personal data about you for the purposes it was collected for or closely related purposes. We will seek your express consent if we need it for other purposes. You have the right to object to this processing.

Who we share your personal data with

We do not outsource any of our work. Nor do we share the personal data you share with us with other companies and businesses for marketing purposes. In limited circumstances where we recommend an external consultant or tutor, we will share your data only when we have received your express consent.

How we protect your data

When you give us personal information, we take steps to ensure that it is treated securely. Payment is processed via a secure payment system such as Stripe or PayPal or via a direct bank transfer.

Non-payment information is transmitted over the Internet via email, Skype, Google Drive and other internet systems. This can never be guaranteed to be 100% secure. Should you choose to share information with us, you do so at your own risk. Once we receive your information, we make our best effort to ensure its security.

Cantab English is committed to keeping your personal data safe. Our security measures include:

• encryption of data
• protecting your personal data stored in email systems and computers with passwords and regularly changing passwords
• regular cyber security assessments
• internal policies setting out our data security approach and training for employees

If you register on our website, you will be asked to choose a password. You are responsible for keeping this password safe. We ask that you do not share this password with anyone.

How long we keep your data

We are required under UK tax law to keep your personal data for a minimum of 6 years.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information you provide to us may originate from countries outside of the European Union (for example, if you are located in a country outside of the EU) or may be transferred to countries outside the EU. This may happen if any of our servers are located in a country outside of the EU. By submitting your personal data, you are agreeing to this transfer, storing or processing.

Review of this Policy

We regularly review this Policy. This Policy was last updated in May 2018.
 
Your rights

You have the right to ask what personal data we hold about you. You have the right to ask us to update or correct any incorrect personal data we have about you. You have the right to amend or delete any personal data that we hold. Email your request to our data protection officer Fiona Hu at fiona@cantabenglish.com.